When you sign up with our managed services, here are some of the substantial benefits:

Unlimited Support

You get access to our US-based help desk, available four different ways. After-hours support is on hand for emergencies. We offer a 15-minute response time with a typical resolution time of 30 minutes.

Cost Management

Between hardware, software, online services, VoIP phone service, and tech support, IT costs add up fast. We’ll show you how to cut IT costs while properly investing in your technology. This includes a licensing audit to make sure you’re only paying for what you need, reducing reliance on custom or complex solutions, taking advantage of automation, and budgeting for regular hardware replacements to avoid unnecessary downtime.

Patching and Maintenance

We automatically update your Windows workstations, servers, and network equipment to protect against security threats and improve performance. When automatic updates fail, or important business software can’t be updated automatically, we do manual updates.

Cybersecurity

Our team of cybersecurity experts will help you identify risks, properly secure your local network and cloud services, and develop the policies and procedures that will help you to reduce security risks or recover quickly when things go wrong. Services include vulnerability testing, user training, secure sign-on, advanced security solutions, and continuous network monitoring.

24/7 network monitoring and incident response

Around the clock monitoring and incident response protects you against malware, cyber threats, hardware failures, and more. When our monitoring tools detect an issue, a ticket is created for our technicians to follow up. As a result, you get a more secure and performant network.

Backups and disaster recovery

We work with you to identify what data you possess, where it is stored, how frequently you need to back it up, and how long you need to retain it for. By default, we provide you with daily onsite and offsite backups of your data, retained for 30 days. Whether you store data locally or in the cloud, there will be a plan in place to protect you against data loss.

Strategic Consulting

Get fractional CTO/CIO services at a fraction of the cost. Our Quarterly Technology Management reviews provide an opportunity to discuss successes and opportunities to improve. We work with you to develop a technology roadmap and budget that supports your goals, including compliance.

Expert M365 Administration

Maximize your Microsoft 365 productivity with our expert administration services. We can manage user accounts, security settings, email, and collaboration tools, freeing you to focus on your business.

Compliance Made Easier

Nearly all of our clients have some kind of compliance requirements. Managing these on your own is almost impossible. We can help you navigate industry regulations such as: PCI, HIPAA, FTC, CMMC, ISO 27001, SOC 1 & 2. Also, we can help you use the M365 Compliance Center to manage user activity and data security within your Microsoft 365 environment.

You can rest easy when you put your IT support needs in our hands. Contact us today for more information.